Frequently Asked QuestionsWHO IS PRIMESTONE?The Primestone Housing Solutions team is a group of seasoned housing professionals with extensive experience in the housing industry. Our advanced technology lets corporate guests search properties, see client-specific pricing, explore building and neighborhood amenities and then lease properties — all from the convenience of their desktop or mobile device. Guests can choose from a broad selection of modern, fully-equipped apartments in the most desirable locations. All of our furnished apartments feature state of the art WiFi, voice assistants (Alexa) as well as designer furniture, high-end appliances, and top-of-the-line fixtures. Most properties also include doormen, fitness centers, pools, and parking. Guests can count on our white-glove, high-touch service approach which includes 24/7 maintenance and on-call personal concierge services offering recommendations and reservation assistance for dining, travel, and healthcare. WHAT IS YOUR MINIMUM LENGTH OF STAY?We require a minimum of 30 days but you’re welcome to extend your stay as long as you’d like. WHAT ARE CLEANING PROTOCOLS?Every apartment is thoroughly cleaned before you arrive. Our policy is to keep it vacant 72 hours between guests. The apartments are cleaned to a 20-point system. During your stay, optional cleaning services are available for an additional fee. All cleaning personnel wears a mask, have been thoroughly trained on COVID precautions, and have been tested prior to their visit. HOW DO I GET INTO MY APARTMENT?Before you arrive, your Primestone account coordinator will provide you with a link to your Primestone concierge app. All the details about the apartment and instructions on how to gain access to your apartment will be in your app. Receiving your keys varies by property but sometimes includes getting your keys from the doorman, a lockbox or even keyless entry via your phone. ARE PRIMESTONE HOUSING SOLUTIONS APARTMENTS ONLY FOR USE BY CORPORATIONS?No. Our extended stay apartments are also available to other kinds of guests, including Human Resource/Relocation departments, television and movie production crews, intern programs, insurance company clients, needing furnished, temporary housing, etc. WHAT ARE THE BENEFITS OF A PRIMESTONE APARTMENT OVER A HOTEL?We provide quality, full-size accommodations at a lower cost than most hotel rooms. Our apartments offer the space, privacy, and comfort you would expect in your own home. Primestone’s temporary housing offers the same services and amenities you would find at a top hotel plus fully equipped kitchens and beautifully furnished living, sleeping, and dining areas. Our apartments feature high-speed Internet access and space to work at home. Most properties offer a doorman, concierge, fitness centers, meeting facilities and housekeeping services. You receive all these benefits while paying less than you would for single hotel room. WHAT’S INCLUDED IN A PRIMESTONE CORPORATE APARTMENT?Primestone corporate apartments come with all the amenities of home including professionally designed, quality furnishings and fully appointed kitchens, baths and bedrooms. We also provide all household items, such as kitchenware, linens and starter supplies (soap, paper products, etc.). A full list of household amenities is available upon request. Depending on the location, you may also have use of the pool, clubhouse, and exercise facilities, along with other on-site amenities. DO YOU OFFER APARTMENTS IN AREAS NOT LISTED ON YOUR WEBSITE?Yes. If you are unable to locate a Primestone apartment in the area you require, send us a message via the “Chat Now” feature or submit a request here and receive tailored options in 24 hours. You can also contact your sales rep directly. CAN I ACCESS DETAILED INFORMATION ABOUT MY PRIMESTONE APARTMENT?Yes. You may access your personalized information via the Primestone Concierge app. This app provides valuable information regarding your stay including move-in/out instructions, key arrangements, building photos and more. All this information is available to our guest’s pre-arrival and throughout their stay. CAN I BRING MY FAMILY PET?Many of Primestone’s properties allow small pets with an additional pet deposit. Please contact your account coordinator for more information. WHAT IF I HAVE A PROBLEM DURING MY STAY?Our dedicated team is available to help you 24 hours a day, 7 days a week. They can be reached via our toll-free number or you via the Primestone concierge app. DO YOU PROVIDE HOUSECLEANING SERVICES?Yes, we can provide housekeeping if you require. We can arrange weekly or bi-weekly cleaning services for an additional fee. ARE THERE LAUNDRY FACILITIES?Yes, all apartments offer laundry facilities, whether in the apartment or on-site at the property. WHAT IS THE PROCESS FOR SELECTING MY APARTMENT?You can view all our properties on our website or speak with an account coordinator to help make your selection. If your company has a booking code you can, book, sign your lease agreement and pay online via our website. WHAT IS THE INVOICING PROCESS?All monthly charges are consolidated into one itemized invoice. You may pay this by check, ACH or with a credit card (MasterCard, Visa, American Express, Discover and Diners Club). Depending on your company’s policy, the invoice can be sent directly to the company. WHAT TIME IS MOVE IN?After 4 PM on your check-in day. MY STAY WILL BE ESPECIALLY LONG, AND I HAVE SOME LARGE ITEMS I WOULD LIKE TO BRING ALONG. IS THERE ANYTHING SPECIAL I NEED TO DO?Your client service representative can arrange for use of service elevators in certain buildings. Please notify your representative before move-in. CAN I EXTEND MY LEASE?Primestone is happy to extend your lease, however it is important to contact us immediately when your need to extend the lease becomes apparent. At Primestone, we pride ourselves on being very flexible and will do our best to keep you in the same unit or at least the same building. SHOULD I CLEAN THE APARTMENT BEFORE DEPARTURE?All personal items and trash must be removed, and the apartment left in the same condition as found upon move-in. Upon your departure, we will inspect the apartment. Currently, we document and photograph any excessive wear and tear or damages. WHAT CAN I EXPECT AT THE TIME OF MY MOVE-OUT?Shortly before your scheduled move-out, your representative will contact you to confirm your departure date. Arrangements will be made for your departure, including key drop off instructions. We will ask for forwarding information for any letters or packages that may arrive to your attention. ARE THERE ANY CHARGES AFTER I MOVE OUT?Normal wear and tear is expected on our furniture and within the apartment. Primestone will provide digital photos of any damages that are found as a result of your stay. We keep detailed property records, and you will be charged only for any excessive wear or damages found.