Primestone Stay Safe Program

While cleanliness and hygiene have always been a high priority for Primestone, they have taken even greater importance in the post-COVID environment. Primestone’s Stay Safe Program incorporates industry-best practices for cleanliness and hygiene, as well as technology and telemedicine options to assure our corporate partners, and their guests, that our accommodations are clean and safe.

Cleaning & Sanitization

There is a 72-hour vacancy between guests and during that time frame, the entire apartment including furniture; high-touch surfaces (i.e. countertops, doorknobs, windows, etc.); individual rooms, and electronic equipment is deep cleaned and sanitized multiple times.

The Primestone 20-point cleaning protocol exceeds CDC requirements.

Commercial-grade equipment and laundry detergent are used to clean our linens.

All team members, cleaning staff and outside vendors are regularly tested for COVID-19 exposure.

Primestone offers cleaning service on an appointment basis and guests are not allowed in the apartment while housekeeping services are taking place. Because of deeper cleaning procedures, housekeeping services are taking longer than normal. For example, two hours for a one-bedroom, three hours for a two-bedroom, and four to five hours for a three-bedroom.

Guest Experience

Upon check-in, an in-suite care package is left for every guest that includes an electronic thermometer, a finger pulse oximeter, 10 masks, hand sanitizer, disinfectant spray, cloth and rubber gloves, and a first aid kit.

For apartments within buildings that have common areas and shared amenities (pools, gyms, etc.) guests should check with the concierge on the specifics of that building. In most cases, common areas have been closed for the time being.

Apartment buildings and complexes are sanitizing high-touch areas twice a day and have been equipped with protection and prevention supplies.

All leasing is contactless and conducted online through our website and/or email.

Most apartments have mobile check-in and keyless entry minimizing human contact.