Primestone Partners LLC (“We,” “Our” or “Primestone”) is committed to keeping the information you provide to us in a secure manner. This Privacy and Data Protection Policy (“Privacy Policy”) is intended to inform you on how we gather, store and utilize your information. This Privacy Policy has been developed in accordance with the requirements of the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and the Data Protection Act 2018.This policy may change from time to time, and we will advise you of any material changes by email where we hold your email address.


Ways in which we collect your data

There are a number of ways that Primestone Partners LLC collects data:

When you use our website or app, on any device, to make a booking, enquiry or request

When you contact our office by phone, email or website to make a booking, inquiry or request

When you subscribe to our mailing list via our website

When you engage with us on our social media channels

When you sign up to participate in a competition we operate

When you complete the lease agreement

When you log on to access the WiFi at any of our residences

When you choose to engage with surveys about your experience at our Residences either during or after your stay

When you visit any of our Residences and your image is recorded by our CCTV system


How we use your data for your booking

The data you share with us will be used to facilitate your booking and to ensure you have the best possible experience during your stay with us.

When you make a reservation with Primestone Partners LLC, we record your contact details, as well as any information you choose to share with us, such as personal preferences and requests about how you would like us to prepare for your arrival. This includes details relating to a health survey, or pre-arrival questions.

This information also enables us to contact you after you check-out (in case you’ve forgotten something for example), to request any payments due to us that have not been previously settled, and to recognize you as a loyal guest of Primestone Partners LLC if you stay with us in future.

This information is stored on our property management system for a period of six years, or longer if you stay with us again within that timeframe.


How we use your data for marketing

If you choose to opt into our marketing database, we will contact you via email, with news, updates and special offers we believe will be of interest to you. We will only add you to our marketing database with your express consent.

You can automatically unsubscribe from our mailing list at any time by clicking on the ‘unsubscribe’ link found at the bottom of every email we send.


Third Party Applications


Primestone Partners may use a variety of services hosted by third-party companies to help enhance and understand how our website is used. These companies are authorized to use your personal information only as necessary to provide these services to us. These services may use cookies and collect other information sent by your browser as part of a web page request, including your IP address. This information is processed by these third-party companies to generate statistical usage information for the website and individual pages on the website, including your geographic location and how your browser arrived at the website. The collection of this information will allow us to better understand and improve the performance, usability, and effectiveness of our website. The information collected is not linked to personal information.


Tracking Technologies


When you visit our website, we may collect and temporarily store information about your Internet connection and the date and time of your visit using tracking technologies. We use technologies such as cookies, beacons, tags and scripts, which are used by Primestone Partners and our third-party service providers.


In accordance with GDPR requirements, please visit our Cookie Policy page for more information on how Primestone Partners LLC uses cookies.


Disclosure of Information


Primestone Partners will not sell to third parties the personal information we collect from you on this website. If you have voluntarily submitted information to us through an email, by telephone, or otherwise, Primestone Partners maintains your privacy by ensuring that the information is distributed only within Primestone Partners or to third party agents who help us provide services to you. This enables us to respond to your requests about our services and our company.


We may also disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements, such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.


If Primestone Partners is involved in a merger, acquisition, or sale of all or a significant portion of its assets, you will be notified via prominent notice on our website of any material change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.




The security of your personal information is important to us. We follow generally accepted standards, such as secure socket layer (SSL) and make every reasonable effort to protect the personal information submitted to us, both during transmission and once we receive it. However, it is important that you understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure.


Links to Third Party Websites


Our website may include links to third-party websites whose privacy practices may differ from those of Primestone Partners. We do not control the websites to which we may link, and we assume no responsibility for their content or privacy policies. If you submit personal information to linked websites or other third-parties, your information is governed by their privacy policies. Therefore, we encourage you to carefully read the privacy policy of any website you visit.


Social Media Widgets


Our website may include social media features, such as LinkedIn or Twitter buttons and widgets. These features may collect your IP address and which page you are visiting on our website and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing that feature or program.


Children’s Privacy


We do not collect and have no intention of collecting personal information from children under 13 years of age. This website is not directed to children under 13 years of age, and Primestone Partners will not knowingly collect personal information from such children. For more information about the Children’s Online Privacy Protection Act (“COPPA”), please visit the Federal Trade Commission (“FTC”) website a


Notifications of Changes


We expect that this Policy will be updated periodically to reflect, among other things, changes in applicable laws, rules or regulations, changes in our data collection practices, and/or changes to our business or services. If we change our Privacy Policy, we will post those policy changes at Your use of this website after any such amendment constitutes acceptance of the changes. If we make any material changes, we will notify you by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our Privacy Policy.




We recognize the importance of protecting privacy, and we take our responsibility seriously. If you have any questions, comments or concerns about our Privacy Policy or the information practices of the website, please send an email to


This Privacy Policy was last updated on Jul 2022.